KingGrup FAQ — Accurate Answers for Your Questions

The minimum age to register and use the KingGrup platform is 18 years old. This age requirement is strictly enforced. All members must verify their age during the KYC process before their first withdrawal is processed. Accounts found to belong to underage individuals will be closed immediately.

No. Each individual is only allowed one active account at KingGrup. Multiple accounts violate the platform's Terms and Conditions and may result in all associated accounts being permanently closed. If you're having issues with your existing account, such as a forgotten password or a locked account, please contact our customer support team for assistance.

Log in to your account and go to the Profile Settings section. You can update your phone number, email address, and other personal details from there. Changes to sensitive information such as full name and IC number may require additional document verification to ensure your account security.

KYC (Know Your Customer) is a standard identity verification process required before your first withdrawal is processed. You will need to submit a copy of your valid MyKad or passport. The process is typically completed within 1–3 business days. KYC only needs to be done once — once verified, future withdrawals will be processed without re-verification.

The minimum deposit at KingGrup is RM10 for most payment methods — making it easy for players of all levels to get started without pressure. The maximum deposit limit depends on the payment method used and your account tier. VIP members enjoy higher deposit limits. For specific limit details, check the deposit section in your account.

In most cases, deposits are credited within seconds. If your deposit still does not appear in your account after 15 minutes, follow these steps:

• Check your bank transaction history to confirm the payment was successfully deducted
• Take a screenshot or note your transaction reference number
• Contact our support team via live chat and include proof of the transaction

Our team will review and resolve this issue shortly.

The minimum withdrawal at KingGrup is RM30. The maximum daily withdrawal limit depends on your account level — regular members have a standard daily limit while VIP members enjoy higher limits. All withdrawals require completed KYC verification. Once KYC is done, the withdrawal process runs smoothly with no additional barriers.

A withdrawal can be rejected for several common reasons:

• KYC not yet completed or submitted documents are incomplete
• Bonus wagering requirements have not been fully met
• Bank account details do not match the KingGrup account holder's name
• Balance insufficient to meet the minimum withdrawal amount

If your withdrawal is rejected, a notification email will be sent with a detailed reason. Contact our support team for further assistance.

Wagering requirements or rollover refer to the total amount you need to wager using a bonus before the bonus funds can be converted into withdrawable cash. For example, if you receive a RM100 bonus with a 10x rollover, you need to place wagers totalling RM1,000 using that bonus. Your rollover progress can be monitored in the Bonus section of your account at any time.

Yes. KingGrup's daily 5% cashback is automatically credited to your account every following business day with no manual claim required. You simply need to have gaming activity on that day. Cashback is calculated based on your net losses — meaning net wins will not affect the calculation. Check your account each morning to see your latest cashback balance.

Yes. All games at KingGrup use a certified Random Number Generator (RNG) that has undergone independent third-party audits. Live Casino games are broadcast in real time with real dealers and no manipulation. Every game outcome is completely random — KingGrup has no ability to alter individual game results.

Yes, the KingGrup platform is fully optimized for all devices. You can play from any Android or iOS phone, tablet, or computer without needing to install a separate app. All games, including Live Casino and slots, run smoothly through a standard web browser. Simply visit kinggrup.net from your phone's browser and enjoy the same gaming experience as on desktop.

KingGrup will never ask for your password, PIN, or payment information via email or SMS. If you receive such a message, it is a phishing attempt. Do not click any links or provide any information. Report the email to our support team immediately and change your account password right away if you suspect it may have been compromised.

If you did not receive the OTP after 2 minutes, try the following steps:

• Check that the phone number you entered is correct
• Make sure your phone has a sufficient signal
• Check your SMS spam or promotions folder if using email
• Click "Resend OTP" — you can request a new one after 60 seconds
• If it still fails after 3 attempts, contact our support via live chat

Go to Account Settings, select the "Responsible Gaming" section, and click the "Self-Exclusion" option. Choose your preferred exclusion period — 6 months, 1 year, 3 years, or lifetime. Requests are processed within 24 hours and take effect immediately after that. Please note that self-exclusion cannot be reversed before the selected period ends. Make sure you claim any eligible balance before activating the exclusion.